# Refund Policy This article might help you get more details about how to be qualified for a refund and request one. ### 1. Refund Qualification The refund request must be submitted within **7 days** of the subscription date. A refund request **can only be considered** if there has been a **substantial problem** with your LayoutHub account, resulting in **data loss** or **significant disruption**. Also, we refund for up to 30 days of the app charge, if customers use the first month and are not satisfied. We have **no responsibility to issue a refund** in the following cases because **we provide a free plan** with access to almost all LayoutHub features: * You’ve changed your mind about using the app. * You purchased or upgraded it by accident. * You lack the necessary knowledge to utilize the app. * You request goodwill. * You request refunds for previous months. * You have upgraded but not used it. * You downgraded or uninstalled the wrong billing cycle ### 2. How can you request a refund If you wish to get a refund, please contact us via or **Live Chat** If you find an issue with our app, you should examine it and restore any lost or disrupted data. As a result, please **do not uninstall** LayoutHub, we **can only assist you** if **you still have our app** in your store. There is nothing we can do after it has been uninstalled. ### 3. What will you do before issuing a refund? If you decide to downgrade from Premium, Pro, or Basic plan to the Free plan, please refer to the article [Downgrade your subscription](https://docs.layouthub.com/user-guides/upgrade-downgrade#2.-downgrade-the-plan) If you decide to uninstall LayoutHub, please refer to this article [Uninstall LayoutHub](https://docs.layouthub.com/user-guides/upgrade-downgrade#2.-downgrade-the-plan) ### 4. How can you receive a refund When we receive your refund request, we will: **Case 1:** The billing cycle has been paid: we will arrange the refund for you within 7 business days. **Case 2:** The billing cycle has not been paid yet. In this situation, please contact Shopify and ask them to deduct your LayoutHub bill. We shall then receive Shopify confirmation after we confirmed with Shopify email (also cc'd to your email), then your bill will be removed. Please keep in mind that we cannot avoid future charges because they are under the authority of the **Shopify Billing** team. We **can only issue a refund** once **you have paid** the amount. We are unable to handle this refund due to Shopify policy, therefore we really appreciate your understanding and patience. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://layouthub.gitbook.io/layouthub/user-guides/refund-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.